1. Introduction

In this Privacy Policy, 'us' 'we' or 'our' means Connect Physio Mobile Pty Ltd of PO Box 72, West Ryde NSW 1685. We are committed to respecting your privacy and working with you to ensure that we do so. Our Privacy Policy sets out how we collect, use, store and disclose your personal information. We will seek to act in a manner consistent with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (the "Privacy Act").

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not. For example, this may include your name, age, gender, postcode and contact details.

By providing personal information to us, you consent to our collection, use and disclosure of that personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website.  To ensure that you are aware of our Privacy Policy, in force from time to time, we invite you to check our Website.

2. What personal information do we collect?

We may collect the following types of personal information: 

(a) names of any clients and their details including:

(i) if relevant, their parents or guardians and their contact details;

(ii) mailing and street address;

(iii) email address;

(iv) telephone details;

(v) gender;

(vi) age or date of birth;

(vii) photographs (for identification purposes);

(viii) credit card information; and

(ix) device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;

(b) details of the products and services we have provided to you or enquired about by you, including any additional information necessary to deliver services and respond to enquiries;

(c) any other information relating to you that you have provided to us directly through our website or app, or indirectly through the use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;

(d) information you provide to us through any application forms, enrolment forms customer surveys or registration forms and information you provide to us in response to any enquiries we make of any relevant persons; or

(e) any other personal information that may be required in order to facilitate you dealing with us. 

3. How do we collect and hold personal information?

We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:

(a) register on our website;

(b) send us information in any form or through our website or social media platforms; or

(c) provide information in person.

In addition, if you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.

4. Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose personal information for the following purposes:

(a) to enable you to access and use our website and services;

(b) to provide services to you and in conjunction with providing services to others;

(c) to communicate with you regarding your enquiry;

(d) to operate, protect, improve and optimise our website, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;

(e) to analyse the data for research purposes and to incorporate it into our databases for general research and analysis purposes;

(f) to send you service, support and messages, reminders, technical notices, updates, security alerts, and information requested by you;

(g) to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, persons associated with us ("Associates") that we consider you may find of interest or of benefit;

(h) to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our Associates;

(i) to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and

(j) to consider your employment applications.

5. Do we use your personal information for direct marketing?

We may send you direct marketing communications and information about our services. Our communications will be in accordance with the Spam Act 2003 (Cth) ("Spam Act") and in a way that is consistent with the Principles set out in the Privacy Act. You may opt-out of receiving marketing materials from us by using our contact information below or by using the opt-out facilities provided (eg. an unsubscribe link).

6. To whom might we disclose your personal information?

We may disclose personal information for the purposes described in this Privacy Policy to: 

(a) our employees and related bodies corporate and Associates;

(b) other health professionals involved in your healthcare;

(c) government and other regulatory bodies; 

(d) third party suppliers and service providers;

(e) professional advisers, dealers and agents;

(f) payment systems operators (eg merchants receiving card payments); 

(g) our existing or potential agents, or partners;

(h) anyone to whom our assets or businesses (or any part of them) are transferred;

(i) particular  third parties authorised by you to receive information held by us; and/or

(j) other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

We may also disclose your personal information to a third party on a confidential basis. This third party may combine that information with its information, in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

We will only disclose your personal information to a third party for a purpose described in this Privacy Policy. If we are not required to disclose your personal information to a third party, we will not do so.

We may de-identify your personal information and provide the de-identified information to other third parties for research purposes. 

"Disclosure of personal information outside Australia" 

We may disclose personal information outside of Australia to third party suppliers and cloud providers located outside Australia. When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles."

7. Using our website and cookies

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

8. Security

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we will use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.

9. Links

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites. 

10. Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using our contact information below. Sometimes, we may not be able to provide you with access to all of your personal information or in the way you request. Where this is the case, we will give you written notice of the reasons why. We may also need to verify your identity when you request your personal information. We may charge you a fee to cover our costs in providing you access to the information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected. 

11. Making a complaint

Any concerns about the way we have handled personal information should be directed in writing to us. We consider all complaints and respond by taking any reasonable steps we consider necessary. We will notify you of our response. If you are unsatisfied with our response, you may complain to the Australian Information Commissioner:

Street Address: Level 3, 175 Pitt Street, Sydney 2000

Mailing address: GPO Box 5218, Sydney NSW 2001

Phone: +61 1300 363 992

Fax: +61 2 9284 9666

Email: [email protected] 

Website: http://www.oaic.gov.au/privacy/privacy-complaints

12. Contacting Us and Contact Information 

If you wish to contact us, or you seek further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below: 

Customer Service: [email protected]

Effective: 27/03/2025